Delivery and returns
From our workshop to your table.
Kits ship from France within 2 working days, packed flat. PDF patterns download as soon as you pay.
For Christmas
- Pickup point in France
- 11 December
- Home delivery in France
- 16 December
- Your custom pet (photo sent)
- 27 November
- PDF patterns (instant download)
- 24 December
Last order day for delivery before 25 December. After these dates we still ship as fast as we can, with no guarantee on timing.
Delivery methods
Mainland France
Mondial Relay
3 to 5 working days after dispatch
€4.90free from €39
Colissimo domicile
2 to 3 working days after dispatch
€6.90
Preparation
Kits in stock ship within 2 working days, custom kits within 5 working days after you approve the preview. You get an email with the tracking number as soon as it ships.
A gift?
Tick "this is a gift" at checkout: no prices in the parcel, and your message is included. You can ship straight to the person you choose.
Damaged parcel or missing piece
Tell us within 3 days with photos: we resend the missing sheets or a complete kit. A piece spoilt while building? The replacement sheet is free.
Returns
Kits can be returned within 14 days of delivery, unbuilt. PDF patterns, downloaded immediately, cannot be withdrawn. All the details are in our returns policy and terms of sale.